Complaints

We want complaints about this website or our handling of an enquiry to be considered fairly. Write to Sun Energy Canada, 86-88 Clerkenwell Road, London, EC1M 5RJ, United Kingdom.

Please include your name, the email used for the enquiry, what happened and the outcome you are seeking. We will acknowledge the complaint and aim to provide a substantive response within 15 business days. Complex matters may take longer; if so, we will explain why.

If your complaint concerns an installer, supplier, product, finance agreement or installation, contact that business directly and ask for its complaints process. Privacy complaints may also be raised with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.